سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Wahb Al Oud At Wahb Al Oud, we are committed to ensuring our products reach you with quality that matches your taste. We are dedicated to providing a reliable experience, with a clear policy that guarantees the rights of all parties. Article (1): Scope of the Policy This policy applies to all purchase requests made through Wahb Al Oud store. Article (2): Cases of Return and Exchange A request for exchange or return is accepted in the following cases: - The product arrives damaged or harmed - Receiving a product that does not match the order Article (3): Acceptance Conditions To accept the request: - It must be within 3 days from the date of receipt - The product must be unused and in its original condition - It must be in its original packaging with all contents Article (4): Non-Returnable Products Returns or exchanges are not possible for: - Perfumes after opening or use - Products with broken seals - Custom or special orders Article (5): Exchange Procedures The product will be exchanged for a similar product or one of equal value, depending on availability, with any price difference settled if applicable. Article (6): Return Procedures The amount will be refunded after receiving and inspecting the product, via the same payment method or bank transfer. Article (7): Shipping The store bears the shipping costs in case of error on its part; The customer bears the costs otherwise. Article (8): Right to Refuse The store reserves the right to refuse any request that does not meet the mentioned conditions. Article (9): Customer Responsibility The customer is responsible for reviewing the order and verifying its details before completing the purchase. Article (10): Contact and Updates Requests for exchange and return can be made via: (write contact method here) The store reserves the right to update this policy without prior notice.